PROFESSIONAL LAMPS WARRANTY 
 
For Projection Lamps and Bulbs Only 
 
All projection lamps and bulbs are under warranty for six months from shipping date. Refunds, not replacements, will be issued for all returns; if a replacement is required, please place an order for the item. All returns must be double-boxed and require an RMA form or they cannot be processed. Refunds will be issued after returns are received and inspected; do not take a credit until a credit memo has been generated.
 
DAMAGED ITEM:  Contact us within three business days if an item is damaged upon receipt. We will issue a refund if we paid for the original shipping. The item must be returned to Professional Lamps for inspection by the shipping company with all original packaging included. If you paid for shipping, please contact the shipping company directly to submit a claim; we will not issue a refund if you paid for original shipping.
 
LOST SHIPMENT:  Contact us within three business days if a shipment is lost.  We will issue a refund if we 
paid for the original shipping.  If you paid for shipping, please contact the shipping company directly to 
submit a claim; we will not issue a refund if you paid for original shipping. 
 
WRONG ITEM:  Contact us within three business days if the wrong item was shipped, or you did not receive all the items on the packing list. Return incorrect items for a refund, we will reship the correct item. Professional Lamps will pay for shipping.
 
WRONG ADDRESS:  Contact us within three business days if your order was sent to the wrong address as a result of an error on our part. Professional Lamps will pay for shipping.
  
FEES:  
  1. If a lamp can be returned to stock, but the box is damaged, marked or missing, a $5.00 reboxing fee will be applied. 
  2. If a package is “Refused by Customer” upon delivery, and Professional Lamps paid for the original shipping, a $25.00 fee will be applied. 
  3. In the event free shipping was offered and the item is subsequently returned, a fee of $9.75 will be applied.
 
REFUND WILL BE ISSUED for defective lamps returned within six months; unused lamps that can be returned to stock; items received with an RMA form; if the wrong item was shipped, or shipped to the wrong address, and it was our error; items damaged or lost in shipping where Professional Lamps paid for shipping.
 
WARRANTY DOES NOT COVER: 
  • Items that are used and still functional and cannot be returned to stock 
  • Items received without accompanying RMA form
  • Items damaged in return transit
  • Shipping costs and return shipping costs
  • Improper installation including damages incurred while attempting installation
  • Any installation or labor costs
  • Lamps damaged by TV/projector malfunction
  • Damage due to abuse, lightning or acts of nature, misuse, electrical stress or power surges
  • Loss of use and lost profits.

RETURN ADDRESS:
All returns must include an RMA and be sent to 210 Gale Lane, Kennett Square, PA 19348.

EXCEPTIONS TO THE WARRANTY

  • Special-order items are covered by a different warranty.  You will be notified by email if your item is special-order. 
  • Items that are Not Needed must be returned and received in the original, unmarked box within 25 days.  There is a 20% restocking fee. 
  • Items that are Defective must be returned and received within 85 days for a replacement to be issued; refunds are not available for defectives. 


For Specialty Lamps Only 

 
Specialty lamps are not covered under the standard warranty printed above. Please contact us immediately for an RMA for Specialty lamps, do not send back these items without an RMA, they will be refused. Refunds, not replacements, will be issued for any approved return, and will be issued when the manufacturer issues the credit. Do not take a credit until a credit memo has been generated. If a replacement is required, please place an order for the item. All approved returns must be double-boxed and require an RMA form or they cannot be processed.

XENON BULBS are considered on a case-by-case basis, please contact us immediately. 
 
HALOGEN AND FLOURESCENT BULBS are not covered by warranty. 
 
DAMAGED ITEMContact us within three business days if an item is damaged upon receipt. We will issue a refund if we paid for the original shipping. If you paid for shipping, please contact the shipping company directly to submit a claim; we will not issue a refund if you paid for original shipping. The item must be returned to Professional Lamps for inspection by the shipping company with all original packaging included.
 
LOST SHIPMENT:  Contact us within three business days if a shipment is lost.  We will issue a refund if we 
paid for the original shipping.  If you paid for shipping, please contact the shipping company directly to 
submit a claim; we will not issue a refund if you paid for original shipping. 
 
WRONG ITEM: Contact us within three business days if the wrong item was shipped, or you did not receive all the items on the packing list. Return incorrect items for a refund, we will reship the correct item.
 
WRONG ADDRESS:  Contact us within three business days if your order was sent to the wrong address as a result of an error on our part.

FEES:  
  1. If a lamp can be returned to stock, but the box is damaged, marked or missing, a $5.00 reboxing fee will be applied.  
  2. If a package is “Refused by Customer” upon delivery, and Professional Lamps paid for the original shipping, a $25.00 fee will be applied.  
  3. In the event free shipping was offered and the item is subsequently returned, a fee of $9.75 will be applied. 
 
WARRANTY DOES NOT COVER:  
  • Items received without accompanying RMA form
  • Items damaged in return transit
  • Shipping costs and return shipping costs
  • Improper installation including damages incurred while attempting installation
  • Any installation or labor costs
  • Lamps damaged by unit malfunction
  • Damage due to abuse, lightning or acts of nature, misuse, electrical stress or power surges
  • Loss of use and lost profits.
 
RETURNS ADDRESS:  Please contact us for the applicable return address.