How do I contact PLILamps.com?

Professional Lamps LLC
210A Gale Lane • Kennett Square PA 19348 • Phone: 610-444-0590 email: sales@plilamps.com

 Our offices are open from 9am-5pm Eastern Time Monday through Friday.

What happens if an item is out of stock?

If some products are out of stock at the time of your order, we will ship the in stock products immediately 
and the remaining items will ship via ground service as soon as stock is replenished. No additional 
shipping charges are applied for orders fulfilled with more than one shipment.

Can I change/cancel my order once it's been submitted?

To get your items to you as quickly as possible, we pack orders continuously throughout the day and ship 
them every weekday. This can make changing or canceling an order difficult. However, we will make 
every effort to accommodate order changes or cancellations whenever possible. If you need to change or 
cancel an order, please contact Customer Service at 610-444-1760 as soon as possible.

How much is shipping?

You can find information about our shipping rates here.

How do I know when my order has shipped?

If you've placed your order before 5PM Eastern Time on a weekday, all in-stock items on your order will 
ship out that day excluding holidays. You will receive an email from the selected provider within 24 hours 
containing your tracking information. If any items in your order are out of stock or if your order requires 
multiple shipments, you will receive an email from Professional Lamps each time a shipment is made. Once 
shipment information is available, you can also track your order on our website by logging into your 
account, selecting 'Order Status and History' and selecting 'Track Order'. If you have not received tracking 
info about the carrier you selected please contact us for shipment information. For more information on 
shipping, please read our shipping policy.

What if my products arrived damaged?

We understand that many of the items we sell are very fragile, and despite our best efforts breakage does 
happen occasionally. Should you receive an order with damaged items, simply contact us and we will be 
happy to provide you with a credit or replacement. Due to case quantity restrictions, some items are not 
eligible for replacement. In these cases, a credit will be provided.

What is PLILamps.com's return process?

To return an item you purchased from us, contact us within 14 days after receiving your shipment for an 
RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please 
send the items to:

Professional Lamps Warehouse 
Attn: RMA#(insert RMA number here)
210A Gale Lane
Kennett Square, PA 19348

Returns are credited after being received in our warehouse. Credits are issued to the original payment 
method. Items must be returned in their original packaging and in a resalable condition. For more 
information about returns, please read our Returns and Exchanges policy.

Can PLILamps.com ship to an APO or FPO?

Yes. In most cases we can ship to APO and FPO addresses. Certain items are not available for shipment 
to APO or FPO addresses due to size restrictions. Expedited shipping is not available for APO and FPO 
shipments.

Do you ship to Canada/other international locations?

Yes. We are able to ship to Canada and other international addresses, with exceptions. International 
orders must be paid by credit card or wire transfer, and must meet an order minimum of $100.00 (USD) in 
product. For more information about international orders and shipments or to contact us regarding an 
international order, please see our shipping page.

Is there a warranty on the product I buy?

Yes. Our warranty is 6 months(180 days) on all projection products.  Specialty items have varying 
warranties.  Please see our warranty page for more information on specifics.

Are there quantity restrictions on some items? Why?

Yes. Some products have high rates of damage when they are shipped in 'less-than-full case' quantities. 
In order to ensure that you receive your order intact and undamaged, we have restricted these items to 
full-case orders only. We have also developed proprietary packaging materials and techniques that are 
specifically designed to protect full-case orders from damage. While less common, we may also restrict 
purchase quantities on some promotional items in order to make these promotions available to as many 
customers as possible.

Does PLILamps.com charge sales tax?

PLILamps.com collects sales tax for orders shipping to Pennsylvania. Please note that you may be 
responsible for paying sales tax in states where we do not collect it such as California.

How do I know it's safe to use my credit/debit card?

We take the protection of your personal and payment information very seriously. Payment information is 
protected using Comodo’s SSL encryption, so only PLILamps.com can access a purchaser's information. 
We do not retain or store credit card information after a transaction has been processed.

What does PLILamps.com do with my personal information?

Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify 
credit card purchases with your financial institution and to contact you if there are any issues with your 
order. We do not sell, rent, share, trade or give away any of the information you provide us, with 
exception to the financial institution that processes your payment and the shipping carrier that delivers 
your order. Marketing and promotional emails are only sent with your permission (opt-in).For more 
information, please read our Privacy Policy.

Do you accept forms of payment besides credit/debit card?

Yes. We also accept checks, money orders, wire transfers, and purchase orders (from approved 
commercial/institutional customers). If you wish to place an order using a payment method other than 
credit/debit card, please contact us for assistance. Please note that orders paid by check or money order 
will not be shipped until the funds have cleared your financial institution.

Does PLILamps.com offer lines of credit?

Yes. We offer Net terms to qualified commercial accounts, subject to a credit check. For more information 
about lines of credit, contact our sales or customer service department 

Does PLILamps.com offer special pricing for high-volume customers?

Yes. Corporate and commercial clients are eligible for special pricing discounts through our high-volume 
pricing programs. To contact us for more information about special pricing, please contact our sales or 
customer service department

What if I forget my password?

No problem, we can send it to you by email. Simply go to the Sign-In page and select 'Forgot Your 
Password?' below the email and password boxes. Fill in your email address, click 'Submit', and an email 
will be sent to you containing your password temporary password.

Can I change my password?

Yes. To change your password, log in to your account using the Sign-In page . You will be directed to the 
Account Information page, and you can change your password by entering your current password and 
then the new password, and clicking 'Submit'.

Do you have a paper catalog?

No. We carry over 10,000 items and we update our product lineup frequently to provide you the best 
possible products and value.