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PROFESSIONAL LAMPS WARRANTY AND RETURN POLICY

 

RMA procedure for Projection Lamps and Bulbs

     All projection lamps and bulbs are under warranty for six months from shipping date.

     Contact us to receive an RMA form for return. You must ship the lamp back within 5 days of receiving the RMA or it will be refused.

     All returns must be double-boxed and require an RMA form, or they cannot be processed.

     Refunds/Credits or replacements will be issued after returns are received and inspected.

     If an advance replacement is required please place an order for the item to ship immediately, and return the first lamp for a refund..

 

 

Package Damaged in Transit:  

     Contact us within 5 business days so that a claim can be filed with the shipper.  After 5 business days claims cannot be submitted to the shipper. 

     An RMA form will be issued (see RMA PROCEDURE above) and a prepaid shipping label will be supplied. 

     Once the lamp is returned, we will send a replacement of the same item. We must receive your lamp before a replacement can be sent.

     If a new lamp is needed before a replacement can be shipped, please place a new order; a refund will be issued instead of a replacement.

     The warranty is void if the product has been damaged by the customer, modified, unassembled and/or reassembled in any way.

 

 

Package Lost in Transit:  

Contact us immediately if you did not receive your package when you expected it. Claims for a lost package cannot be submitted to the shipper after 3 business days past the expected delivery date. We will contact the shipper and get your package to you as quickly as possible.

 

You can also track your package on the shipper’s website (FedEx, UPS or USPS/US Post Office) with the tracking number we emailed to you.

 

 

If You Received the Wrong Item:

            Contact us within three business days if the wrong item was shipped, or you did not receive all the items on the packing list. We will issue a return label for any incorrect item, and will ship the correct item. Professional Lamps will pay for the associated shipping costs.

 

 

If Your Package was Sent to Wrong Address: 

Contact us within three business days if your order was sent to the wrong address as a result of an error on our part. A new shipment will be issued to your correct address. Professional Lamps will pay for the associated shipping costs. 

 

 

Associated Return Fees: 

 

     If a lamp can be returned to stock a 20% restocking fee will be applied.

     If a lamp can be returned to stock, and the box is damaged, marked or missing, then an additional $5.00 reboxing fee will be applied.

     If a package is “Refused by Customer” upon delivery a $25.00 fee will be applied.

     If the shipper updates the delivery address due to an address correction a $16.00 fee will be applied.

 

 

WARRANTY DOES NOT COVER:

     Special-order items are covered by a different warranty.  You will be notified by email if your item is special-order.

     Items that are used and still functional but cannot be returned to stock

     Items received without accompanying RMA form

     Items damaged in return transit

     Shipping costs and return shipping costs

     Improper installation including damages incurred while attempting installation

     Any installation or labor costs

     Lamps damaged by TV/projector malfunction

     Damage due to abuse, lightning or acts of nature, misuse, electrical stress or power surges

     Loss of use and lost profits.

 

 

RETURN ADDRESS: All returns must include an RMA and be sent to:  Warehouse 210A Gale Lane, Kennett Square, PA 19348.

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